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New York Public Library (ESL Programs)

Catholic Charities Community Services Archdiocese of New York (ESL)

Top Marketing Channels

New York Public Library (ESL Programs)

  • Community Outreach
  • Examples: library branches, community centers, local events
  • Campaigns: Library Card Sign-Up Drive, Summer Reading Programs, Neighborhood Resources Fairs
  • Digital Marketing
  • Examples: NYPL.org website, email newsletters, social media (Facebook, Instagram, Twitter)
  • Campaigns: ESL Class Registration Announcements, Learn English Online Series, Digital Literacy Workshops
  • Print Media
  • Examples: flyers, brochures, library program guides
  • Campaigns: New Class Schedules, ESL Program Highlights, Free Resources for Newcomers

Top Sales Channels

  • Direct Enrollment
  • in-person registration at branches, online registration forms, phone inquiries
  • Spring ESL Session Enrollment, Fall Class Early Bird Registration, Learn at Your Own Pace Program
  • Partnerships & Referrals
  • collaboration with immigrant service organizations, local schools, community groups
  • ESL Partner Referral Program, Community Learning Hubs Initiative, Workforce Development Connections
  • Informational Sessions
  • open houses, orientation sessions, Q&A webinars
  • Welcome to NYPL ESL, Pathway to English Proficiency, Get Started with Learning

FeLT NYC, Inc. SWOT Analysis

Strengths

Extensive network of physical branches across NYC

strong brand recognition and trust

wide range of free resources beyond ESL.

Weaknesses

May have limited class availability or high demand

less personalized instruction compared to smaller non-profits

administrative hurdles for enrollment.

Opportunities

Expand online ESL offerings

leverage library events for cross-promotion

collaborate with more community organizations for referrals.

Threats

Competition from other free or low-cost ESL providers

potential budget cuts affecting program funding

fluctuating attendance in free programs.

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