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ServiceNow Solutions by CDW
CDW Key Value Propositions
CDW offers end-to-end IT solutions, from hardware and software to strategic consulting and managed services, simplifying technology adoption and management. They aim to help businesses cut costs, boost productivity, and enhance security by providing customized, integrated IT environments.
CDW Brand Positioning
CDW positions itself as a comprehensive IT solutions provider and strategic partner, helping organizations design, orchestrate, and manage technology to achieve business outcomes like cost savings, productivity, and enhanced security.
Top Competitors
Insight
SHI International
ePlus Inc.
Customer Sentiments
Customer sentiment appears positive, as CDW targets informed IT decision-makers seeking integrated, reliable solutions for complex IT challenges, indicating trust in their comprehensive offerings and expertise.
Actionable Insights
Highlight cost savings and ROI more prominently in marketing materials to resonate with budget-conscious IT decision-makers.
Products and Features
ServiceNow Solutions by CDW - Product Description
CDW offers comprehensive solutions to optimize the value of an organization's ServiceNow investment. These solutions span across various critical areas including IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM), and Human Resources (HR). The core benefit is streamlining IT operations across the entire organization, leading to improved efficiency and effectiveness in managing IT services and related business functions.
Pros
- CDW helps organizations maximize their return on investment in ServiceNow by providing expert guidance and implementation
- The solutions cover a broad spectrum of IT and business operations, offering a holistic approach to optimization
- By streamlining IT operations, CDW's services contribute to enhanced efficiency and reduced operational complexities.
Cons
- The success of these solutions heavily relies on the existing ServiceNow infrastructure and the organization's readiness for adoption, which might incur additional costs and time
- While CDW offers optimization, complex integrations with legacy systems could present significant implementation challenges
- The cost associated with CDW's specialized services and ongoing support might be a barrier for some smaller organizations.
Alternatives
- Competitors offering similar ServiceNow implementation and optimization services include large IT consulting firms such as Accenture, Deloitte, and Ernst & Young
- Specialized ServiceNow partners like Acorio (now part of Accenture) or INRY also provide focused expertise in this domain
- In-house IT teams with strong ServiceNow expertise could be considered an internal alternative for some organizations.
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