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Executive Summary

Zomato is an online food delivery and restaurant discovery platform. It connects customers with restaurants, enabling them to browse menus, place orders, book tables, and leave reviews. It operates in multiple cities across India and internationally.

Industries

Food DeliveryRestaurant DiscoveryFood Tech

Major Markets

India flagIndia
United Arab Emirates flagUnited Arab Emirates
Australia flagAustralia

Zomato Top Products

Brand Positioning

Customer Sentiments

Zomato Key Value Propositions

Convenience
Restaurant Variety
User Reviews
Food Delivery

Zomato SWOT Analysis

Strengths

Large user base and extensive restaurant network.

Strong brand recognition and reputation in the food tech industry.

User-friendly app and website interface with advanced search filters.

Weaknesses

Dependence on discounts and offers to attract customers.

Competition from other established players in the food delivery market.

Challenges in maintaining consistent service quality across all partner restaurants.

Opportunities

Expanding into new geographical markets and customer segments.

Introducing new features and services such as grocery delivery or cloud kitchens.

Leveraging data analytics to personalize user experiences and improve recommendations.

Threats

Increasing competition from new entrants in the food delivery space.

Changing consumer preferences and economic conditions impacting spending on food delivery.

Regulatory challenges and policy changes related to the gig economy and food safety.

Zomato operates in the food tech industry. They are primarily a restaurant aggregator and online food delivery platform.

Market Growth Stage

Low
Medium
High

Pace of Market Growth

Accelerating
Deaccelerating

Zomato Target Audience

View Details

Geographic Insights

Zomato's largest market is India with 65% of its users. UAE and Australia represent their second and third largest markets respectively.

Top Countries

India flag

India

65% market share

United Arab Emirates flag

United Arab Emirates

10% market share

Australia flag

Australia

8% market share

United Kingdom flag

United Kingdom

7% market share

South Africa flag

South Africa

5% market share

Zomato Audience Segments

Zomato targets a broad audience ranging from students to working professionals and families who are looking for dining options or food delivery services. They cater to various dietary preferences and offer cuisines from different parts of the world. They also target restaurants and food businesses to partner with them for online ordering and delivery services.

Social Media Usage Across Segments

Data shown in percentage (%) of usage across platforms

Recommended Marketing Strategiesfor Zomato

Leverage Influencer Marketing

Partner with food bloggers and social media influencers to promote Zomato's services and reach a wider audience. This will increase brand awareness and drive user engagement on social media platforms.

Learn more

Develop a Loyalty Program

Implement a loyalty program that rewards frequent users with discounts and exclusive offers. This will encourage repeat business and foster customer loyalty, leading to increased order frequency and revenue.

Learn more

Expand into New Markets

Target new cities and regions within India, as well as exploring international expansion opportunities. This will diversify revenue streams and cater to a larger customer base with diverse culinary preferences.

Learn more

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