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The White House, under the Trump administration, positions itself as the official, direct source for government information, policy updates, and the administration's achievements, prioritizing national pride and citizen engagement.
Customer sentiment appears to be mixed, given the 'perceived political bias' identified as a weakness, suggesting some users may view the information through a partisan lens. However, the high engagement from specific demographics indicates a strong, positive sentiment among core supporters seeking official information and policy updates.
The White House's key value proposition is being the authoritative source for official government information, including executive actions and policy details. It also serves as a crucial platform for citizen engagement, allowing the public to stay informed and connect directly with the executive branch.
Official source of government information.
Direct access to executive branch.
Comprehensive policy documentation.
Perceived political bias.
Information overload for general public.
Limited two-way direct engagement.
Expand digital engagement platforms.
Increase public understanding of policy.
Utilize data for better governance.
Misinformation and disinformation.
Public distrust in institutions.
Cybersecurity threats to data integrity.
The White House website's primary audience is overwhelmingly domestic, with a very small international presence, mainly from allied nations.
United States
97.5% market share
Canada
0.5% market share
United Kingdom
0.3% market share
Mexico
0.2% market share
Australia
0.1% market share
45-75 years
Male • Female
Rural USA • Suburban USA
30-60 years
Male • Female
Major US Cities • Washington D.C. Area
18-35 years
Male • Female
US Military Bases • Any US State
55-80 years
Male • Female
Retirement Communities USA • Sun Belt States
25-45 years
Male • Female
Major US Cities • Tech Hubs
Data shown in percentage (%) of usage across platforms
Tailor the initial experience for citizens based on their interests and needs. This will increase engagement and ensure users quickly find relevant information regarding policies, updates, and ways to contact representatives.
Learn moreAdjust calls to action based on the content being viewed to increase engagement. For example, content regarding energy policy can have a call to action to subscribe to updates about the current administration's energy initiatives.
Learn moreShowcase stories and testimonials from citizens who have benefited from the administration's policies. This builds trust and demonstrates the positive impact of government initiatives on the American public.
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