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Gainsight

ChurnZero

Top Marketing Channels

Gainsight

  • Content Marketing
  • Examples: Gainsight blog, whitepapers, e-books
  • Campaigns: Customer Success Trends Report, Pulse Conference content promotion, Best Practices for Churn Reduction
  • Webinars & Virtual Events
  • Examples: Pulse Everywhere (virtual), Gainsight PX Product Tour Webinar, Ask Me Anything with CS Leaders
  • Campaigns: Future of Customer Success Series, Product Deep Dive Webinars, Customer Success Leadership Forum
  • Social Media Marketing
  • Examples: LinkedIn thought leadership posts, Twitter discussions, YouTube customer stories
  • Campaigns: Pulse Conference promotion, Customer Success Heroes recognition, AI in CS discussions

Top Sales Channels

  • Direct Sales (Enterprise)
  • Dedicated Account Executives, Sales Development Representatives, Solution Architects
  • Strategic Account Engagement Program, Enterprise Solutions Consultation, CXO Roundtables
  • Partnerships & Alliances
  • Technology integrations (e.g., Salesforce, Zendesk), Implementation partners, Consulting firms
  • Integrated Solution Bundles, Joint Webinars with Partners, Referral Partner Program
  • Product-Led Sales (Gainsight PX)
  • Free trials for PX, interactive product demos, self-service onboarding flows
  • PX Free Trial Onboarding, Interactive Demo Experience, Feature Adoption Nurture

Totango SWOT Analysis

Strengths

Market leader in Customer Success

comprehensive platform (CSM

PX

RO)

strong community (Pulse Conference)

extensive integrations.

Weaknesses

Potentially high pricing

complex to implement for smaller businesses

perception of being geared towards larger enterprises.

Opportunities

Growing demand for customer retention and revenue optimization

expansion into new B2B sectors

enhanced AI capabilities.

Threats

Intense competition from emerging CS platforms

economic downturns affecting enterprise budgets

data privacy regulations.

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