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Major Markets
Monterey Regional Airport (MRY) positions itself as 'The Easy and Convenient Way to Travel' to and from California's Central Coast, serving as a vital gateway for leisure and business travelers seeking direct flights and a stress-free airport experience.
Customer sentiment appears positive, driven by MRY's focus on convenience, direct flights, and ongoing modernization efforts that promise an enhanced passenger experience. The 'easy and convenient' motto resonates with both business and leisure travelers seeking hassle-free air travel.
MRY's key value proposition lies in providing convenient and direct air travel to the Central Coast, serving as a gateway to its scenic attractions. The ongoing 'MRY Metamorphosis' further enhances this by promising a modern and improved passenger experience.
Strategic Central Coast location.
Direct flights to major cities.
Ongoing modernization project.
Smaller airport limitations.
Relies on select airline partners.
Potential for limited flight frequency.
Expand direct flight destinations.
Attract more international travelers.
Leverage 'MRY Metamorphosis' for growth.
Competition from larger airports.
Economic downturn affecting travel.
Airline partnership fluctuations.
Predominantly serves the US market, particularly California and direct flight destination regions, with minimal international reach.
United States
98% market share
Canada
0.8% market share
Mexico
0.5% market share
United Kingdom
0.3% market share
Germany
0.2% market share
25-65 years
Male • Female
Dallas • Phoenix • Denver • Seattle • Los Angeles • San Francisco
30-70 years
Male • Female
Monterey, CA • Carmel-by-the-Sea, CA • Pebble Beach, CA
20-60 years
Male • Female
Las Vegas, NV • Phoenix, AZ • San Diego, CA • Dallas, TX
28-45 years
Male • Female
Los Angeles, CA • San Francisco, CA • Burbank, CA • Orange County, CA
18-30 years
Male • Female
Monterey, CA • San Luis Obispo, CA • Santa Cruz, CA
Data shown in percentage (%) of usage across platforms
Tailor the onboarding experience for different user segments (leisure, business, local residents) to highlight the airport's most relevant features and benefits. This will improve user engagement and encourage repeat usage by demonstrating the airport's value proposition upfront.
Learn moreImplement automated surveys and feedback mechanisms post-flight to gather insights on passenger experience and identify areas for improvement. Analyzing passenger feedback will provide actionable data to optimize services, enhance customer satisfaction, and foster loyalty.
Learn moreEncourage passengers to share their travel experiences at MRY and on the Central Coast through photos, videos, and reviews. Showcasing authentic UGC on the website and social media channels can build trust, highlight the airport's unique appeal, and promote the destination.
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