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Major Markets

India flagIndia
United Arab Emirates flagUnited Arab Emirates
Singapore flagSingapore

Key Competitors

Select a competitor

Goibibo

EaseMyTrip

Yatra

Top Marketing Channels

Goibibo

  • Social Media Marketing
  • Examples: Facebook, Instagram, YouTube
  • Campaigns: GoCash campaigns, Festival discounts, Influencer collaborations
  • Search Engine Marketing (SEM)
  • Examples: Google Ads, Bing Ads, Keywords like 'cheap flights', 'hotel deals'
  • Campaigns: Seasonal travel deals, Last-minute offers, Destination-specific promotions
  • Email Marketing
  • Examples: Promotional newsletters, Personalized travel recommendations, Abandoned cart reminders
  • Campaigns: Flash sales, Loyalty program benefits, Upcoming holiday packages

Top Sales Channels

  • Online Booking Platform
  • Website, Mobile App, Desktop site
  • Exclusive app-only discounts, First-time user offers, Bundle deals (flight+hotel)
  • Partnerships & Alliances
  • Bank offers, Airline tie-ups, Hotel chains collaborations
  • Credit card discounts, Frequent flyer miles redemption, Co-branded promotions
  • Customer Service & Support
  • Live chat, Call center, FAQ section
  • 24/7 support assurance, Easy cancellation and refund process, Dedicated customer success team

MakeMyTrip SWOT Analysis

Strengths

Strong brand presence in India

extensive network of hotels and airlines

user-friendly mobile app.

Weaknesses

Reliance on promotional offers for customer acquisition

potential for customer service issues during peak seasons

intense competition from other OTAs.

Opportunities

Expanding into tier-2 and tier-3 cities

leveraging AI for personalized recommendations

strategic partnerships with local tourism boards.

Threats

Aggressive pricing by new entrants

economic downturn impacting travel spending

changes in airline and hotel commission structures.

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