Abstrakt's target audience includes customer service teams, quality assurance and compliance departments, sales teams, and training and onboarding teams. The company focuses on organizations that want to improve agent performance, ensure compliance, streamline operations, and enhance customer interactions. Specific industries are not explicitly mentioned, but the solutions provided are applicable to any business with a significant call center or phone-based customer interaction component, particularly those handling sensitive customer data and requiring PCI/PII/PHI masking.