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Business and Product Insights
Abstrakt's key product features include real-time agent assist and guidance, automated QA, voice analytics, automated sentiment analysis and summary, and integrations with platforms like Slack and Teams. The real-time agent assist feature provides playbooks, scripts, and recommended responses to guide agents during calls, while the automated QA feature identifies and addresses quality assurance issues in real-time. The platform also offers features such as PCI/PII/PHI masking, script adherence monitoring, real-time compliance notifications, and post-call automation, which automatically adds call summaries and notes to the CRM.
Product Portfolio
Abstrakt.ai Website Forbidden
Abstrakt Key Value Propositions
Abstrakt offers real-time agent guidance and automated quality assurance, empowering call centers to improve agent performance, ensure compliance, and enhance customer interactions, ultimately streamlining operations and reducing costs; This is achieved through features like conversational intelligence, automated sentiment analysis, and seamless CRM integrations.
Abstrakt Brand Positioning
Abstrakt positions itself as a provider of real-time agent assistance and automated QA solutions, aiming to enhance call center performance, ensure compliance, and improve customer satisfaction through innovative technology.
Top Competitors
Observe.AI
Gong
CallRail
Customer Sentiments
Customer sentiment is likely positive towards Abstrakt's capabilities in improving agent performance and ensuring compliance, driven by features like real-time assistance and automated QA; however, the absence of readily available pricing may create uncertainty.
Actionable Insights
Refine messaging to highlight ROI, showcase success stories, and offer transparent pricing to address market needs effectively.
Products and Features
Abstrakt's key product features include real-time agent assist and guidance, automated QA, voice analytics, automated sentiment analysis and summary, and integrations with platforms like Slack and Teams. The real-time agent assist feature provides playbooks, scripts, and recommended responses to guide agents during calls, while the automated QA feature identifies and addresses quality assurance issues in real-time. The platform also offers features such as PCI/PII/PHI masking, script adherence monitoring, real-time compliance notifications, and post-call automation, which automatically adds call summaries and notes to the CRM.
Abstrakt.ai Website Forbidden - Product Description
The provided information indicates a '403 Forbidden' error when attempting to access the Abstrakt.ai website. This error signifies that the server is refusing to grant access to the requested resource. Consequently, no further details about the company, its products, or its services can be obtained from the given URL. Without access to the website's content, a comprehensive description is not possible.
Pros
- Given the '403 Forbidden' error, it's impossible to identify any pros of Abstrakt.ai
- Access to the website is required to evaluate its strengths
- Without website access, a positive assessment cannot be made.
Cons
- Due to the '403 Forbidden' error, accessing the website and identifying cons is impossible
- A '403 Forbidden' error indicates the server is explicitly refusing access
- Therefore, no information is available to assess potential drawbacks.
Alternatives
- Since the webpage is forbidden, analyzing alternatives is not feasible
- Without knowing the product or service offered by Abstrakt.ai, suggesting competitors is impossible
- Further investigation is needed to determine potential alternatives.
Company Updates
Latest Events at Abstrakt
Top 3 Observe AI Alternatives
Jul 13, 2023 ... Keep in mind that new AI call guidance companies are popping up left ... Abstrakt), you should definitely check out the other company as well.
View sourceAbstrakt | LinkedIn
Sep 8, 2024 ... Abstrakt | 3415 followers on LinkedIn. Real-Time Agent Assist & Automated QA Software | Abstrakt is a call center platform that guides ...
View sourceJohnson & Johnson Customer Story | Abstrakt
That's why reducing their average call handle time was so important. johnsonandjohnson. Industry. Insurance. Company Size. 500+. How Johnson ...
View sourceNew Abstrakt SaaS Hits $2m Run Rate in 5 Months
May 24, 2024 ... Since he's not a technical person, Reffner searched for a technical Co-Founder to launch Abstrakt.ai with him. He leaned into his network ...
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