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Taylor & Francis Online positions itself as a leading academic publisher, providing extensive scholarly content across diverse disciplines. It caters to a highly educated audience, supporting research dissemination and academic career advancement.
Customer sentiment appears mixed, with appreciation for the high-quality content and reputation, but frustration stemming from high subscription costs and complex platform navigation. The concern over accessibility due to paywalls is a recurring pain point for users like Dr. Vance and Michael Chen.
Taylor & Francis Online offers comprehensive access to a vast catalog of high-quality academic journals and research, crucial for scholarly inquiry and professional development. Its primary value lies in facilitating research dissemination and supporting the advancement of academic careers globally.
Extensive catalog of high-quality academic journals.
Strong global reputation in academic publishing.
Diverse content covering multiple disciplines.
High subscription costs can limit accessibility.
Complex platform navigation for some users.
Dependency on traditional publishing models.
Expand open access publishing models.
Develop AI-powered research tools.
Increase global partnerships for wider reach.
Emergence of free, open-source repositories.
Budget cuts in academic institutions.
Piracy and unauthorized content distribution.
The primary user base is concentrated in the US and UK, reflecting strong academic ties, with significant emerging markets in China, Germany, and India.
United States
30.5% market share
United Kingdom
18.2% market share
China
8.7% market share
Germany
6.1% market share
India
5.4% market share
18-24 years
Male • Female
Global Universities • Academic Institutions
25-35 years
Male • Female
Research Institutions • Universities • Global
36-55 years
Male • Female
Universities • Corporate R&D • Think Tanks
45-65 years
Male • Female
Libraries • Academic Support • Information Centers
60-70 years
Male • Female
Global • Home-based
Data shown in percentage (%) of usage across platforms
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