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Essential Aids positions itself as a trusted UK leader in disability and daily living aids, offering expert-vetted, reliable products with a customer-centric online experience, catering to both individuals and institutional buyers like the NHS.
Customer sentiment is overwhelmingly positive, evidenced by an 'Excellent' Trustpilot rating. This positive sentiment stems from their commitment to customer satisfaction, reliable products, and 'genuinely personal service'.
Essential Aids' key value proposition is providing reliable, expertly-vetted daily living and disability aids that offer genuine value. They ensure customer satisfaction through a user-friendly online experience, competitive pricing, and strong customer support, fostering independence and dignity for users.
Strong UK presence and NHS partnerships.
Expert-reviewed content builds trust.
High customer satisfaction on Trustpilot.
Reliance on UK market for primary operations.
Potential for limited global reach.
Product focus might be too niche for some.
Expand partnerships with healthcare organizations.
Leverage expert content for broader audience.
Explore new product lines for diverse needs.
Increased competition from online retailers.
Changes in healthcare funding or policy.
Supply chain disruptions impacting product availability.
Predominantly serving the UK market with strong domestic ties, with minimal international reach primarily in neighboring European countries.
United Kingdom
98% market share
Ireland
0.5% market share
Germany
0.3% market share
France
0.2% market share
Netherlands
0.1% market share
65-99 years
Male • Female
UK
18-99 years
Male • Female
UK
25-55 years
Male • Female
UK
25-65 years
Male • Female
UK
28-60 years
Male • Female
UK
Data shown in percentage (%) of usage across platforms
Offering a product guarantee, especially for 'reliable, tried and tested' products, can significantly boost customer confidence. This reduces perceived risk, encouraging purchases and fostering trust, ultimately leading to higher conversion rates and customer loyalty.
Learn moreShowcasing real customer experiences through reviews, photos, and videos builds trust and authenticity. Integrating UGC across the website, especially on product pages and in social media, can increase engagement and drive sales by demonstrating product value through social proof.
Learn moreEssential Aids could donate a portion of sales to a relevant charity (e.g., Stroke Association) aligning with their mission. This cause-marketing approach enhances brand image, appeals to socially conscious consumers, and can drive sales by creating a positive association with each purchase.
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