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The City of Liberal positions itself as a comprehensive municipal government dedicated to serving residents and businesses through essential services, infrastructure, public safety, and community engagement, fostering a vibrant and well-managed local environment.
Customer sentiment appears mixed, with appreciation for essential services and community activities, but frustration regarding communication gaps, complex regulations, and limited diverse entertainment options for certain demographics. This is evidenced by feedback mechanisms like Polco and stated frustrations from personas like Sarah Miller and Emily Rodriguez.
The City of Liberal's core value proposition is providing essential public services, ensuring public safety, developing vital infrastructure, and fostering community engagement. It aims to enhance the quality of life for its residents and create a supportive environment for local businesses through effective governance and continuous improvement.
Comprehensive public services provided to residents and businesses.
Active community engagement and feedback mechanisms.
Diverse recreational facilities and cultural attractions.
Potential for complex city regulations and paperwork for businesses.
Communication challenges regarding city initiatives to all segments.
Limited diverse entertainment options for younger demographics.
Attract new businesses and investors for economic growth.
Enhance tourism through unique attractions and events.
Improve digital presence for better citizen and visitor engagement.
Competition from neighboring cities for residents and businesses.
Difficulty in retaining younger demographics seeking diverse options.
Economic downturns impacting city budget and service provision.
Primarily serving residents and businesses in Liberal, Kansas, USA, with minimal international reach given its municipal nature.
United States
99.8% market share
Mexico
0.1% market share
Canada
0.05% market share
Germany
0.02% market share
United Kingdom
0.01% market share
25-65+ years
Male • Female
Liberal, Kansas
25-65+ years
Male • Female
Liberal, Kansas
30-65+ years
Male • Female
Global • United States • Kansas
18-65+ years
Male • Female
Liberal, Kansas • Surrounding Regions
18-65+ years
Male • Female
Global • United States
Data shown in percentage (%) of usage across platforms
Encourage residents and local businesses to share their positive experiences with city services and initiatives (e.g., park visits, successful permit applications) through photos, videos, and testimonials. This builds trust and credibility by showcasing the city's value proposition through the voices of its users, leading to increased engagement and participation.
Learn moreCreate an online forum or platform where residents and businesses can connect, share feedback, and discuss city-related topics. This fosters a sense of community, provides valuable insights for city improvements, and strengthens relationships with the target audience.
Learn moreTailor the initial experience for new residents and businesses based on their specific needs and interests, such as utility setup guides for residents or permitting information for businesses. A personalized onboarding process improves user satisfaction, reduces friction, and encourages engagement with relevant city services and resources.
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