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Birdeye is an all-in-one customer experience platform that helps businesses manage their online reputation, generate reviews, and engage with customers. They offer a suite of products including Listings, Reviews, Referrals, Messaging, Webchat, Social, and Payments, all designed to attract customers, enhance customer experience, and drive business growth. Birdeye leverages AI and automation to streamline these processes and provide actionable insights.
Company : Birdeye
Industry : Customer Experience ManagementOnline Reputation ManagementSoftware as a Service (SaaS)
Birdeye Key Value propositions
Birdeye Latest news
Birdeye: Leading Review Management & Messaging Platform for ...
Birdeye is the leading reviews software & messaging platform for multi-location businesses. Collect & manage reviews, convert leads, run surveys, ...
Birdeye | LinkedIn
Apr 10, 2022 ... Birdeye | 362784 followers on LinkedIn. The top rated online reputation, social media, & customer experience management platform for local ...
Careers | Birdeye
Birdeye drives your customers to become your marketing engine by managing ... And we've won a few awards doing it. EY Award Top Places To Work Badge 2022 ...
Should I purchase birdeye? : r/landscaping
Dec 8, 2021 ... Some of the benefits that birdeye has to offer is that it can increase my reviews on google (reputation management), I'm able to communicate ...
Birdeye SWOT Analysis
Strengths
Strong customer base in various sectors.AI-powered features for automation and insights.Comprehensive suite of CXM and ORM tools.
Weaknesses
Pricing may not be competitive for small businesses.Reliance on third-party platforms for reviews.Potential integration challenges with existing systems.
Opportunities
Expand into new industry verticals.Develop deeper AI capabilities for personalized experiences.Offer self-service options for smaller businesses.
Threats
Top Marketing Strategies for Birdeye
Birdeye User Persona
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Preferred platforms
GOALS
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Birdeye Geographic and Demographic Insights
Geographic Insights: Birdeye's primary market is the United States, followed by Australia and the United Kingdom. They also have a presence in Canada and India, indicating global expansion.
Top Countries
United States
60%
Australia
15%
United Kingdom
10%
Canada
7.5%
India
7.5%
Demographic Insights: Birdeye's target users are primarily males aged 35-44. There's a significant user base across other age groups and females, reflecting their diverse customer base.
Age Distribution
Gender Distribution
Birdeye Socio-economic Profile
Household and Income Insights: Birdeye's target audience typically falls within the 'Medium' income bracket and has a household size of 3-4 people, indicating a focus on established businesses and families.
Educational and Employment Insights: Birdeye's platform is primarily used by business owners with University or College-level education, reflecting their target audience of educated professionals.
Households Size
Income Distribution
Education Level
Employment Status
Birdeye Behavioral Insights
Interest-Based Insights: Target users show interest in local events, business news, digital marketing trends, customer service, online reviews, and industry-specific software.
Technology and Social Media Usage: Target users are active on LinkedIn, Facebook, and Instagram. They primarily use desktop devices, followed by Android and iOS.
Interests
Device Breakdown
Social Media Usage
Birdeye Top Competitors
Competitor | Estimated market share | Top domains |
|---|---|---|
| Podium | 35% | Customer Communication, Reviews Management, Payment Processing |
| Yext | 25% | Digital Knowledge Management, Online Search Visibility, Location Data Management |
| Reputation.com | 20% | Online Reputation Management, Customer Experience Management, Social Media Monitoring |
