BetterHelp's target audience encompasses individuals, couples, and teens seeking mental health support. It includes people who may face barriers to traditional therapy, such as cost, location, or scheduling constraints. The audience spans a wide age range and includes those experiencing various mental health challenges like depression, anxiety, relationship issues, trauma, and grief. BetterHelp also targets organizations looking to provide mental health benefits to their employees or members. Their marketing efforts also target licensed therapists (Clinical Social Workers, Marriage & Family Therapists, and Mental Health counselors) interested in joining their platform to provide services.