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BetterHelp is the world's largest online therapy service, founded in 2013 with the mission of making mental health care more accessible. It provides professional, affordable, and personalized therapy through a convenient online platform. The company employs over 30,000 licensed therapists who offer services via text, chat, audio, and video sessions. BetterHelp aims to remove traditional barriers to therapy, such as cost and accessibility, and has served over 5 million people. It also focuses on social impact by providing discounts, financial aid, and free therapy to underserved communities through partnerships with non-profit organizations. The platform facilitates communication between users and therapists, without directly employing or professionally overseeing the therapists.
Major Markets
Key Competitors
Talkspace
Amwell
Talkspace
Strong brand recognition
User-friendly platform
Wide range of therapy options
High therapist turnover
Limited insurance coverage
Customer service issues
Expand into new international markets
Develop specialized therapy programs
Leverage AI for therapist matching
Increasing competition
Data security breaches
Negative reviews
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