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Industry Landscape
The business technology solutions industry is currently experiencing significant transformation, driven by cloud adoption, cybersecurity concerns, and the demand for integrated, efficient systems. Companies are increasingly seeking comprehensive partners who can provide a 'one-stop-shop' for IT, office equipment, and even promotional needs. Personalization and responsive service are key differentiators in a competitive landscape.
Total Assets Under Management (AUM)
Managed Services Market Size in United States
~$197.8 Billion (US Managed Services Market, 2023)
(13.6% CAGR)
- Growth driven by increasing demand for IT expertise.
- Focus on cost optimization and operational efficiency.
- Cybersecurity and compliance are major concerns.
Total Addressable Market
250 billion USD
Market Growth Stage
Pace of Market Growth
Emerging Technologies
Hyperautomation & AI-driven Workflow Optimization
Integrating AI and Machine Learning into business processes to automate complex tasks, predict needs, and optimize workflows, extending beyond traditional RPA to include intelligent process automation, AI-powered analytics, and smart document processing.
Secure Access Service Edge (SASE)
Converging networking and security functions into a single, cloud-native service for secure and optimized access for users and devices, regardless of location, enhancing cybersecurity and network performance for distributed workforces.
Edge Computing for IoT & Surveillance
Processing data closer to its source (e.g., IoT devices, security cameras) rather than in a centralized cloud or data center, reducing latency, improving real-time decision-making, and enhancing bandwidth efficiency for surveillance and smart office systems.
Impactful Policy Frameworks
California Privacy Rights Act (CPRA, 2023)
The California Privacy Rights Act (CPRA), effective January 1, 2023, expands upon the California Consumer Privacy Act (CCPA), granting consumers more control over their personal information and establishing the California Privacy Protection Agency (CPPA) to enforce these rights.
ABM must ensure all data handling, storage, and processing of Californian consumer data, especially within its managed IT and document services, is compliant with CPRA to avoid significant penalties.
California Assembly Bill 2273 (California Age-Appropriate Design Code Act, 2022)
California Assembly Bill 2273 (CA AADC), enacted in 2022, requires online businesses that are likely to be accessed by children under 18 to adhere to specific design and data protection standards to prioritize children's safety and privacy.
While primarily for online services, ABM, particularly in its education sector dealings, needs to be aware of how their technology solutions (e.g., network access, device management) might indirectly interact with student data and ensure platforms used align with child privacy principles.
Cyber Incident Reporting for Critical Infrastructure Act of 2022 (CIRCIA)
CIRCIA, signed into law in 2022, requires critical infrastructure entities (which can include sectors like finance and education that ABM serves) to report cyber incidents and ransomware payments to the Cybersecurity and Infrastructure Security Agency (CISA).
ABM's IT and cybersecurity services must be equipped to help clients, especially those in critical infrastructure sectors, establish protocols for timely and accurate cyber incident reporting to comply with federal mandates.
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