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The on-demand service industry is experiencing rapid growth, driven by digitalization and consumer demand for convenience. It's characterized by a shift towards multi-service 'Super Apps' and a strong global expansion, particularly in emerging markets. Companies are seeking quick, customizable, and reliable app solutions to capitalize on this boom without extensive in-house development.
Total Assets Under Management (AUM)
Online Food Delivery Market Size in India
~8.1 billion USD (2023)
(16.17% (CAGR 2023-2027) CAGR)
- Online food delivery leads the on-demand market.
- Ride-hailing and e-commerce also contribute significantly.
- Growth driven by smartphone penetration and urbanisation.
300 billion USD
AI/ML will personalize user experiences, optimize delivery routes, predict demand, and automate customer service in on-demand apps, enhancing efficiency and satisfaction.
Blockchain can enhance transparency, security, and efficiency in payment processing and supply chain management within on-demand services, fostering trust and reducing fraud.
Leveraging advanced data analytics, this technology will anticipate user needs, offer highly tailored services, and optimize service delivery based on individual behavior patterns.
The Consumer Protection (E-commerce) Rules, 2020, regulate e-commerce entities, including on-demand service platforms, by defining responsibilities of sellers, protecting consumer rights, and establishing grievance redressal mechanisms.
This impacts V3Cube's clients by imposing stricter compliance requirements for consumer protection, transparency in pricing, and handling of returns/refunds, potentially requiring adjustments in app functionalities.
These rules impose due diligence requirements on intermediaries, including social media and on-demand platforms, regarding content moderation, grievance redressal, and user data privacy.
V3Cube's apps may need enhanced mechanisms for content moderation, user data handling, and compliance with 'significant social media intermediary' obligations, affecting their clients' operational models.
States in India are beginning to enact laws specifically for gig workers, aiming to provide social security benefits, establish welfare boards, and regulate their working conditions.
These legislations will increase operational costs for V3Cube's clients by potentially requiring contributions to welfare funds or changes in service provider payment structures, impacting profitability and business models.
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