GOALS

• Expand carrier network and build strong relationships with reliable carriers to access a wider pool of trucks and secure capacity
• Automate the process of finding and booking loads to match available trucks efficiently and reduce time spent on manual searching
• Improve customer satisfaction by providing real-time tracking updates and proactive communication throughout the shipping process

Frustrations

• Dealing with inaccurate or incomplete shipment information from shippers, leading to delays and frustrated carriers
• Spending excessive time on phone calls and emails to find available trucks and negotiate rates
• Facing challenges in tracking shipments accurately and providing timely updates to customers, impacting transparency and trust

GOALS

• Maximize driving time and minimize empty miles to increase earnings and reduce operating costs
• Find high-paying loads efficiently and reduce downtime between loads to optimize revenue and minimize wait times
• Simplify paperwork and streamline communication with brokers to reduce administrative burden and focus on driving

Frustrations

• Waiting for long periods at shippers and receivers for loading and unloading, leading to lost driving time and reduced earnings
• Dealing with inconsistent freight volumes and difficulty finding suitable loads back to their preferred region
• Facing payment delays from brokers and struggling with the administrative burden of managing paperwork, invoices, and other documentation