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Industry Landscape
The Managed IT Services industry is experiencing robust growth, driven by increasing cybersecurity threats, the complexity of IT infrastructure, and the need for digital transformation among SMBs. Cloud adoption continues to expand, and the demand for proactive, reliable, and cost-effective IT solutions is high. AI and automation are emerging trends, further shaping service offerings and efficiency.
Total Assets Under Management (AUM)
Managed Services Market Size in United States
~315.65 billion USD (2024)
(13.6% CAGR)
- Driving factors include digital transformation.
- Cybersecurity and cloud services are key segments.
- SMBs are increasing adoption for efficiency.
Total Addressable Market
315.65 billion USD
Market Growth Stage
Pace of Market Growth
Emerging Technologies
AI-Powered IT Automation
AI and machine learning are increasingly used to automate routine IT tasks, predict potential issues, and enhance cybersecurity defenses.
Edge Computing Integration
Processing data closer to the source (at the 'edge' of the network) reduces latency and improves efficiency for real-time applications, critical for diverse SMB operations.
Zero Trust Security Models
This security framework assumes no implicit trust and requires verification for every user and device attempting to access resources, regardless of their location, significantly enhancing cybersecurity posture.
Impactful Policy Frameworks
NIST Cybersecurity Framework 2.0 (2024)
NIST CSF 2.0 expands the framework's scope beyond critical infrastructure to include all organizations, focusing on governance and supply chain risk management.
This policy will drive SMBs to adopt more structured cybersecurity practices, increasing demand for Shock I.T. Support's compliance monitoring and advanced cybersecurity services.
State-Level Data Breach Notification Laws (Ongoing Updates)
Various US states continually update laws requiring businesses to notify affected individuals and authorities in the event of a data breach, with varying notification timelines and content requirements.
These updates necessitate robust data backup, disaster recovery, and compliance services from Shock I.T. Support to help clients avoid penalties and maintain trust.
Federal Trade Commission (FTC) Safeguards Rule (Revised 2022)
The FTC Safeguards Rule requires financial institutions (including many SMBs handling consumer data) to implement specific information security programs to protect customer information.
This rule increases the need for comprehensive cybersecurity assessments, managed security services, and IT consulting for businesses to meet stringent compliance requirements.
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