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Industry Landscape
The Horeca industry is currently experiencing significant challenges, primarily high staff turnover and difficulty in recruiting qualified personnel. Post-pandemic recovery has exacerbated labor shortages, pushing businesses to seek efficient, technology-driven recruitment solutions. Innovation in sourcing and retention is critical for stability and growth within the sector.
Total Assets Under Management (AUM)
Number of Horeca Establishments in Italy
~Approximately 330,000 Horeca establishments (restaurants, bars, hotels) in Italy (Confcommercio, 2023).
(1.5% CAGR)
- Slight increase in new openings.
- Consolidation in some segments.
- Impacted by tourism recovery.
Total Addressable Market
500 million USD
Market Growth Stage
Pace of Market Growth
Emerging Technologies
AI-Powered Skill Matching & Predictive Analytics
Utilizing advanced AI and machine learning to analyze candidate profiles and job requirements more deeply, predicting job performance and retention, and proactively identifying skills gaps.
Blockchain for Credential Verification
Employing blockchain technology to create secure, immutable records of professional qualifications, certifications, and work history, streamlining background checks and enhancing trust.
Virtual Reality (VR) for Training & Assessment
Implementing VR simulations for practical skill assessment (e.g., cooking, serving techniques) and immersive onboarding experiences for new Horeca staff, improving readiness and reducing training costs.
Impactful Policy Frameworks
Decreto Dignità (Law no. 96/2018, converted from Law Decree no. 87/2018)
This decree introduced stricter rules on fixed-term contracts, increasing social contributions for renewals and reducing their maximum duration and number of renewals.
It makes it more challenging and costly for Horeca businesses to rely extensively on fixed-term contracts for seasonal or temporary staffing, pushing them towards more stable employment relationships or increased recruitment of permanent staff.
National Collective Labour Agreement for Tourism (CCNL Turismo, renewed 2024)
This collective agreement sets out detailed rules regarding working hours, wages, contract types, and other employment conditions for the tourism sector, including Horeca.
It directly influences labor costs, working conditions, and the flexibility of employment contracts for Horeca businesses, requiring recruitment platforms to ensure compliance with these specific terms.
Italian Data Protection Authority (Garante Privacy) Guidelines on Employee Monitoring and Data Processing (various)
These guidelines clarify how employers can process personal data of job applicants and employees, including rules on background checks, video surveillance, and biometric data, in compliance with GDPR.
It mandates strict protocols for handling candidate data, impacting how recruitment platforms collect, store, and process information, requiring robust data privacy measures and transparency for both Restworld and its clients.
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