GOALS

• Streamline maintenance operations to improve efficiency, reduce costs, and ensure a safe and comfortable learning environment for students and staff
• Implement a mobile-first solution to empower technicians with on-the-go access to critical information, enabling them to diagnose and resolve issues quickly
• Leverage data and analytics to track key performance indicators (KPIs), identify areas for improvement, and demonstrate the value of the facilities department to university leadership

Frustrations

• Dealing with a backlog of deferred maintenance due to limited resources and budget constraints, impacting the overall campus experience
• Difficulty in managing multiple buildings and a diverse range of equipment, leading to inefficient scheduling and resource allocation
• Lack of transparency and communication within the department and with other stakeholders regarding maintenance activities and facility-related updates

GOALS

• Ensure the smooth and efficient operation of all building systems and equipment to provide a comfortable and memorable experience for guests
• Implement a proactive maintenance strategy to minimize equipment downtime and prevent costly repairs, ensuring guest satisfaction and minimizing revenue loss
• Foster a culture of safety by providing technicians with the knowledge and tools to perform their jobs safely and efficiently, adhering to industry regulations and best practices

Frustrations

• Dealing with unexpected equipment failures and emergencies, disrupting operations and impacting guest satisfaction
• Difficulty in training and onboarding new technicians due to the complexity of building systems and lack of accessible documentation
• Managing a dispersed workforce and ensuring accountability for completing work orders and adhering to established maintenance protocols