GOALS

• Implement a technology-driven solution across multiple store locations to standardize operations and enhance data collection for better decision-making
• Identify and adopt solutions that enhance customer engagement and loyalty, leading to increased customer lifetime value and brand advocacy
• Improve employee efficiency and satisfaction by simplifying tasks, reducing workload, and providing access to real-time data for informed decision-making.

Frustrations

• Lack of a unified system across different store locations leading to inconsistencies in customer experience and data analysis
• Difficulty in personalizing the shopping experience for customers leading to a decline in customer engagement and loyalty
• Challenges in attracting and retaining skilled employees due to repetitive tasks and limited opportunities for growth

GOALS

• Find affordable yet effective technology solutions to compete with larger retail chains and stay relevant in the evolving market
• Reduce operational costs by automating tasks, optimizing inventory management, and minimizing wastage, thereby maximizing profitability
• Create a unique and enjoyable shopping experience for customers to foster loyalty and build a strong sense of community around the store

Frustrations

• Limited budget constraints restricting the adoption of expensive technology solutions enjoyed by larger competitors
• Difficulty in managing the store single-handedly, leading to long working hours and challenges in focusing on strategic initiatives
• Concerns about adapting to new technologies and the potential learning curve involved in implementing and utilizing such solutions effectively