GOALS

• Secure three major construction projects within the next fiscal year, focusing on bids that maximize profitability and utilize the company's expertise
• Improve safety protocols and training programs to achieve a zero-incident work environment and ensure compliance with industry regulations
• Streamline project management processes by implementing digital tools for communication, scheduling, and progress tracking, aiming to reduce project delays by 15%

Frustrations

• Tracking employee hours accurately across multiple job sites, which often have limited internet connectivity, leading to administrative burdens and potential wage disputes
• Ensuring timely payment of wages, especially for overtime work, due to the complexity of calculating hours worked across different projects and locations
• Difficulty in accessing comprehensive reports on labor costs, project budgets, and employee productivity, hindering data-driven decision-making

GOALS

• Increase her salon's online presence and attract new clients through targeted social media marketing campaigns, aiming for a 25% increase in online bookings within six months
• Introduce a new line of organic hair care products to diversify revenue streams and cater to the growing demand for sustainable and natural beauty options
• Implement a customer loyalty program to reward repeat customers and encourage referrals, aiming to increase customer retention rates by 15% annually

Frustrations

• Managing employee schedules and appointments efficiently, especially during peak hours, leading to occasional double bookings and customer inconvenience
• Tracking employee sales commissions accurately based on services provided and products sold, which can be time-consuming and prone to errors
• Lack of a centralized system to manage client information, appointment history, and preferences, limiting personalized service and targeted marketing efforts