GOALS

• Improve the agency's financial performance by optimizing revenue cycle management processes and reducing claim denials, aiming for a 5% increase in profitability
• Enhance cash flow by implementing strategies to accelerate billing cycles and reduce days sales outstanding, ensuring financial stability
• Secure funding opportunities for capital investments in technology and infrastructure to support the agency's growth and expansion plans

Frustrations

• Facing difficulties in managing rising operating costs, particularly for medical supplies and medications, due to inflation and supply chain disruptions
• Encountering increasing pressure from payers to reduce costs while maintaining high-quality patient care
• Experiencing challenges in accurately forecasting future revenue streams due to uncertainties in reimbursement rates and patient volumes

GOALS

• Streamline patient intake and referral processes to reduce wait times and improve patient satisfaction, aiming for same-day admissions
• Implement telehealth solutions to expand access to care, improve patient engagement, and reduce unnecessary hospital readmissions
• Develop and implement standardized care protocols to ensure consistency and quality of care across all patients and staff members

Frustrations

• Dealing with inefficient communication systems that hinder collaboration between healthcare providers and staff members, leading to delays and errors
• Experiencing difficulties in tracking patient outcomes and performance metrics effectively, making it challenging to identify areas for improvement
• Facing resistance from staff members who are hesitant to adopt new technologies and workflows, hindering the successful implementation of process improvements