GOALS

• Streamline the patient intake process to reduce wait times by 10 minutes per patient and improve overall patient satisfaction
• Increase patient retention rates by 5% by implementing automated appointment reminders and follow-up communications to minimize no-shows and improve adherence to care plans
• Optimize revenue cycle management by reducing claim denials by 8% through automated insurance verification and streamlined billing processes.

Frustrations

• Managing patient flow and reducing bottlenecks in the waiting room due to inefficient appointment scheduling and manual intake processes
• High volume of phone calls for appointment reminders, rescheduling, and general inquiries, leading to staff overload and longer wait times for patients calling with urgent needs
• Dealing with rejected claims and delayed reimbursements due to inaccurate patient data, coding errors, and inefficient billing workflows.

GOALS

• Transition from manual appointment scheduling to an automated system that integrates with the practice's website and patient portal to provide 24/7 online booking convenience
• Implement a multi-channel patient communication strategy that includes text message reminders, email confirmations, and chatbot interactions to reduce no-shows and improve appointment adherence
• Enhance patient engagement by providing a digital platform for patients to access their health records, view lab results, and communicate with their providers securely online.

Frustrations

• Spending countless hours on the phone confirming appointments, answering basic questions, and dealing with frustrated patients due to limited appointment availability
• High rate of no-shows and last-minute cancellations due to patients forgetting about appointments or facing difficulties in rescheduling
• Lack of a centralized system to manage patient communication, leading to miscommunication, errors, and delays in providing timely care.