Find stats on top websites
Industry Landscape
The business communications industry is rapidly evolving, driven by digital transformation and the increasing adoption of cloud-based solutions. There's a strong shift towards Unified Communications as a Service (UCaaS) and integrated platforms that offer voice, video, messaging, and collaboration tools. Cybersecurity and reliable connectivity remain paramount. The industry is highly competitive, with providers focusing on customized solutions, scalability, and enhanced user experience to meet the diverse needs of SMBs and enterprises.
Total Assets Under Management (AUM)
Unified Communications as a Service (UCaaS) Market Size in United States
~31.3 billion USD (2023)
(15.0% CAGR)
- UCaaS combines multiple communication methods.
- It offers flexibility and scalability for businesses.
- Growth is driven by remote work and digital transformation.
Total Addressable Market
31.3 billion USD
Market Growth Stage
Pace of Market Growth
Emerging Technologies
AI-powered UC Platforms
Integration of Artificial Intelligence for features like intelligent call routing, sentiment analysis, meeting transcription, and predictive analytics to enhance communication efficiency and user experience.
Enhanced Cybersecurity for UC
Advanced threat detection, end-to-end encryption, and zero-trust architectures specifically designed for unified communications to protect sensitive data and conversations in a distributed work environment.
Edge Computing for Real-time Communications
Processing of communication data closer to the source (e.g., user devices, local networks) to reduce latency, improve reliability, and support high-bandwidth applications like 8K video conferencing.
Impactful Policy Frameworks
TRACED Act (2019)
The Pallone-Thune TRACED (Telephone Robocall Abuse Criminal Enforcement and Deterrence) Act of 2019 aims to combat illegal robocalls and spoofed calls by requiring telecom providers to implement STIR/SHAKEN call authentication technology.
This policy mandates InterLynk and its partners to implement call authentication, improving call integrity and reducing scam calls for their clients.
Cloud Act (2018)
The CLOUD (Clarifying Lawful Overseas Use of Data) Act of 2018 allows U.S. law enforcement to compel U.S. tech companies to provide requested data regardless of where the data is stored.
The CLOUD Act impacts data privacy considerations for InterLynk's cloud-based solutions, requiring awareness of data access for law enforcement.
CPRA (California Privacy Rights Act) (2020)
The California Privacy Rights Act (CPRA), effective January 1, 2023, expands upon the CCPA, strengthening consumer data privacy rights and creating a new enforcement agency.
While a state law, CPRA sets a high bar for data privacy that may influence InterLynk's data handling practices for clients, especially those with California operations.
Transform Your Ideas into Action in Minutes with WaxWing
Sign up now and unleash the power of AI for your business growth
