GOALS

• Ensure 100% uptime for the company's mission-critical financial applications to maintain customer trust and avoid financial losses
• Optimize the performance and efficiency of their cloud infrastructure to reduce operational costs and improve profitability
• Implement robust security monitoring and incident response processes to protect sensitive financial data from breaches and cyberattacks

Frustrations

• Manually correlating alerts and data from disparate monitoring tools, which slows down incident resolution times
• Dealing with false positive alerts that create unnecessary noise and distract from real issues
• Lacking comprehensive visibility into the performance and health of third-party APIs and services that are critical to their operations

GOALS

• Maintain HIPAA compliance and protect sensitive patient data by ensuring the security and privacy of their IT systems
• Improve the performance and reliability of electronic health record (EHR) systems to enhance patient care and streamline operations
• Optimize IT infrastructure costs by identifying and eliminating inefficiencies in resource utilization

Frustrations

• Juggling multiple point solutions for monitoring different aspects of their IT infrastructure, leading to a fragmented view of system health
• Struggling to keep up with the rapidly evolving cybersecurity threat landscape and protect their systems from sophisticated attacks
• Facing difficulty in demonstrating the value of IT monitoring and observability initiatives to senior management to secure budget and resources