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California Employment Development Department (EDD)
California Workers' Compensation Institute (CWCI)
California Employment Development Department (EDD)
Comprehensive benefits and employment services
Strong statewide presence
Established trust as a government agency.
Long wait times for support
Complex online systems
Frequent changes in regulations.
Enhance digital self-service tools
Proactive outreach to underserved communities
Streamline application processes.
Economic downturns leading to increased claim volumes
Fraudulent activities targeting benefits
Negative public perception due to service delays.
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