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Better Business Bureau Target Audience

User Segments

Age: 22

Gender: Male

Occupation: University Student

Education: Bachelor's Degree

Age: 29

Gender: Female

Occupation: Retail Associate

Education: Associate Degree

Age: 34

Gender: Male

Occupation: Customer Service Representative

Education: High School

Savvy Student Sam

Savvy Student Sam

Age: 22
Gender: Male
Occupation: University Student
Education: Bachelor's Degree
Industry: E-commerce
Channels: YouTubeInstagramTikTok

Goals

  • To find reliable product reviews before making any online purchases
  • To avoid being scammed when buying from new online stores
  • To quickly resolve any issues with unsatisfactory products or services.

Pain Points

  • Difficulty in discerning genuine reviews from fake ones online
  • Dealing with unresponsive customer service after a bad purchase
  • The time-consuming process of comparing multiple products and sellers.

Better Business Bureau Geographic Distribution

Primarily North American focused with significant presence in the US and Canada, but with some international reach.

Top Countries

United States flag

United States

65%
Canada flag

Canada

15%
Mexico flag

Mexico

5%
United Kingdom flag

United Kingdom

3%
Australia flag

Australia

2%

Age Distribution

Key Insights

Primary age group concentration shows strong presence in:

31-35

Most active age range

Target Audience Socio-economic Profile

Mainly medium-income households of 2-4 people, seeking reliable solutions for everyday needs.

Employment Status

Income Distribution

Education Level

Better Business Bureau Behavior Analysis

Behavior Profile

informed decisions
researching credibility
resolving disputes
online reviews
ethical consumption
seeking reliable information
digital security
visual content
traditional online engagement
building reputation
customer satisfaction
distinguishing reviews
verifying legitimacy
advocating policies
community involvement

Device Breakdown

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