GOALS

• Optimize warehouse operations to reduce order fulfillment time by 20% and minimize shipping errors through automated picking and packing processes
• Achieve complete supply chain visibility by integrating suppliers and logistics partners into a unified platform, allowing for real-time tracking and proactive inventory management
• Gain actionable insights from sales data to optimize procurement decisions, reduce inventory carrying costs, and minimize stockouts or overstocking situations.

Frustrations

• Lack of real-time inventory visibility leading to stock discrepancies, delayed shipments, and frustrated customers
• Manual reconciliation of data from different systems and spreadsheets consuming valuable time and leading to potential errors
• Difficulty in tracking key performance indicators (KPIs) across different stages of the supply chain, hindering efforts to identify and address inefficiencies.

GOALS

• Boost online sales by 10% by implementing personalized product recommendations and targeted marketing campaigns based on customer browsing and purchase history
• Streamline the order fulfillment process to reduce shipping times and costs, enabling faster delivery and improved customer satisfaction
• Enhance the online shopping experience by creating a user-friendly website with intuitive navigation, secure payment options, and integrated customer support channels.

Frustrations

• Inability to personalize the online shopping experience leading to low conversion rates and missed sales opportunities
• Dealing with multiple disconnected systems for inventory, sales, and customer data, creating confusion and inefficiencies
• Managing customer inquiries and complaints across different platforms, resulting in delayed responses and potential customer dissatisfaction.