Find stats on top websites
Acquire's key product features include: Remote Customer Support enabling connection with customers from anywhere; Unified Agent View for managing all digital support channels in one place; Live Messaging to maximize conversation volume; Voice & Video Calling for face-to-face interactions; Workflows to optimize customer service team efficiency; Call Deflection to efficiently manage communications; Email integration for routing and prioritizing emails; Business Rules for automated routing based on customer attributes; Salesforce Integration; SLAs + Alerts to maintain customer service response times; Prioritization of customers based on custom attributes; Omni-channel communication across chat, SMS, and email; Timeline view for complete customer context; Multitasking capabilities for agents to handle multiple conversations; Translation of messages into 25+ languages; and Customizable integrations through API workflows.
Acquire.io Video Support
Acquire Unified Agent Workspace
Acquire Email Manager
Acquire offers a unified agent view and omnichannel support to streamline customer interactions, leading to improved customer experience and higher ROI. Its no-code implementation and workflow automation empower businesses to efficiently manage customer support and drive better business performance.
Acquire positions itself as an all-in-one customer support platform that enhances business performance by unifying agent views and streamlining omnichannel support. It emphasizes ease of implementation, workflow automation, and improved customer satisfaction, targeting businesses seeking higher ROI and consistent customer experiences.
Zendesk
Salesforce Service Cloud
Intercom
Customer sentiment is likely positive towards Acquire's capabilities in unifying customer support and improving efficiency, but uncertainty around pricing might create hesitation. Customers likely appreciate Acquire's focus on omnichannel support and no-code implementation, suggesting they value ease of use and comprehensive solutions.
Refine messaging to highlight specific ROI improvements and offer transparent, tiered pricing options to appeal to a broader range of businesses.
Acquire's key product features include: Remote Customer Support enabling connection with customers from anywhere; Unified Agent View for managing all digital support channels in one place; Live Messaging to maximize conversation volume; Voice & Video Calling for face-to-face interactions; Workflows to optimize customer service team efficiency; Call Deflection to efficiently manage communications; Email integration for routing and prioritizing emails; Business Rules for automated routing based on customer attributes; Salesforce Integration; SLAs + Alerts to maintain customer service response times; Prioritization of customers based on custom attributes; Omni-channel communication across chat, SMS, and email; Timeline view for complete customer context; Multitasking capabilities for agents to handle multiple conversations; Translation of messages into 25+ languages; and Customizable integrations through API workflows.
Acquire.io's video calling feature enhances customer support by enabling face-to-face interactions. It allows agents to launch video calls directly from chat, creating a more personal and efficient support experience. This bridges the gap between in-person and online support, offering immediate visual assistance and building stronger customer relationships. The feature aims to improve customer satisfaction and resolve issues more quickly through direct visual communication.
Sep 21, 2021 ... See examples of how big companies like Ford, Microsoft, and United Airlines used digital transformation successfully.
View sourceMar 18, 2025 ... Google signed a definitive agreement to acquire Wiz. This deal will make it easier for companies to protect themselves across major clouds.
View sourceAug 26, 2021 ... Here's the main differences of personalization vs customization, what they mean, how to use them correctly, and companies that do it right.
View sourceThe following Federal Acquisition Regulation (F... Aug. 29. Publication of FAC 2024-07. Federal Acquisition Circular (FAC) 2024-07 was ... Browse all news.
View sourceSign up now and unleash the power of AI for your business growth