Find stats on top websites
Business and Product Insights
Acquire's key product features include: Remote Customer Support enabling connection with customers from anywhere; Unified Agent View for managing all digital support channels in one place; Live Messaging to maximize conversation volume; Voice & Video Calling for face-to-face interactions; Workflows to optimize customer service team efficiency; Call Deflection to efficiently manage communications; Email integration for routing and prioritizing emails; Business Rules for automated routing based on customer attributes; Salesforce Integration; SLAs + Alerts to maintain customer service response times; Prioritization of customers based on custom attributes; Omni-channel communication across chat, SMS, and email; Timeline view for complete customer context; Multitasking capabilities for agents to handle multiple conversations; Translation of messages into 25+ languages; and Customizable integrations through API workflows.
Product Portfolio
Acquire.io Video Support
Acquire Unified Agent Workspace
Acquire Email Manager
Acquire Key Value Propositions
Acquire offers a unified agent view and omnichannel support to streamline customer interactions, leading to improved customer experience and higher ROI. Its no-code implementation and workflow automation empower businesses to efficiently manage customer support and drive better business performance.
Acquire Brand Positioning
Acquire positions itself as an all-in-one customer support platform that enhances business performance by unifying agent views and streamlining omnichannel support. It emphasizes ease of implementation, workflow automation, and improved customer satisfaction, targeting businesses seeking higher ROI and consistent customer experiences.
Top Competitors
Zendesk
Salesforce Service Cloud
Intercom
Customer Sentiments
Customer sentiment is likely positive towards Acquire's capabilities in unifying customer support and improving efficiency, but uncertainty around pricing might create hesitation. Customers likely appreciate Acquire's focus on omnichannel support and no-code implementation, suggesting they value ease of use and comprehensive solutions.
Actionable Insights
Refine messaging to highlight specific ROI improvements and offer transparent, tiered pricing options to appeal to a broader range of businesses.
Products and Features
Acquire's key product features include: Remote Customer Support enabling connection with customers from anywhere; Unified Agent View for managing all digital support channels in one place; Live Messaging to maximize conversation volume; Voice & Video Calling for face-to-face interactions; Workflows to optimize customer service team efficiency; Call Deflection to efficiently manage communications; Email integration for routing and prioritizing emails; Business Rules for automated routing based on customer attributes; Salesforce Integration; SLAs + Alerts to maintain customer service response times; Prioritization of customers based on custom attributes; Omni-channel communication across chat, SMS, and email; Timeline view for complete customer context; Multitasking capabilities for agents to handle multiple conversations; Translation of messages into 25+ languages; and Customizable integrations through API workflows.
Acquire.io Video Support - Product Description
Acquire.io's video calling feature enhances customer support by enabling face-to-face interactions. It allows agents to launch video calls directly from chat, creating a more personal and efficient support experience. This bridges the gap between in-person and online support, offering immediate visual assistance and building stronger customer relationships. The feature aims to improve customer satisfaction and resolve issues more quickly through direct visual communication.
Pros
- The video calling feature allows for immediate visual assistance, which can resolve complex issues more quickly and effectively
- It enhances customer engagement by providing a more personal and human connection
- By bridging the gap between in-person and online support, it improves overall customer satisfaction.
Cons
- The product information doesn't explicitly state cons, so this is based on general considerations
- Reliance on strong internet connectivity is a potential drawback, as poor connections can lead to dropped calls and a frustrating customer experience
- Additionally, some customers may be uncomfortable with video interaction, preferring text-based communication
- Integrating video support can also be complex and require significant training for support staff.
Alternatives
- Some alternatives to Acquire.io's video calling feature include Zoom, GoToMeeting, and other video conferencing platforms that can be integrated into customer support workflows
- Additionally, there are specialized customer support platforms like Zendesk and Intercom that offer built-in video support functionality
- These platforms may provide a more comprehensive suite of customer support tools beyond just video calling.
Company Updates
Latest Events at Acquire
10 Successful Digital Transformation Examples to Copy - Acquire
Sep 21, 2021 ... See examples of how big companies like Ford, Microsoft, and United Airlines used digital transformation successfully.
View sourceGoogle announces agreement to acquire Wiz
Mar 18, 2025 ... Google signed a definitive agreement to acquire Wiz. This deal will make it easier for companies to protect themselves across major clouds.
View sourcePersonalization vs Customization: What's the Difference? - Acquire
Aug 26, 2021 ... Here's the main differences of personalization vs customization, what they mean, how to use them correctly, and companies that do it right.
View sourceAcquisition.GOV: Home
The following Federal Acquisition Regulation (F... Aug. 29. Publication of FAC 2024-07. Federal Acquisition Circular (FAC) 2024-07 was ... Browse all news.
View sourceTransform Your Ideas into Action in Minutes with WaxWing
Sign up now and unleash the power of AI for your business growth
