GOALS

• Mark aims to improve the practice's financial performance by implementing innovative care management solutions that enhance revenue streams and reduce operational costs
• He wants to streamline administrative tasks, such as claims processing and billing, through automation and integration with existing systems
• Mark seeks to enhance patient satisfaction and improve outcomes by providing personalized care and timely interventions.

Frustrations

• Mark is concerned about the practice's high readmission rates for patients with chronic conditions and the negative impact on revenue and patient outcomes
• He finds it challenging to manage the complex billing and coding requirements associated with remote patient monitoring programs
• He is frustrated by the lack of interoperability between different healthcare technologies used in the practice, leading to data silos and inefficient workflows.

GOALS

• Dr. Lee is dedicated to improving the lives of his COPD patients by empowering them with tools and resources for effective self-management at home
• He is interested in implementing AI-driven insights to identify patients at high risk of exacerbations and proactively adjust treatment plans
• Dr. Lee strives to create a more collaborative care model that involves patients, their families, and the care team in managing their condition.

Frustrations

• Dr. Lee feels disheartened when his patients experience frequent exacerbations and hospitalizations due to challenges with medication adherence and self-management
• He finds it time-consuming to manually review patient data from multiple sources and make informed decisions about their care
• He worries about potential health disparities and aims to ensure equal access to virtual care solutions for all his patients.