GOALS

• Expand existing account revenue by 20% within the next year by identifying and closing upselling and cross-selling opportunities through deep understanding of customer needs and strategic account planning
• Negotiate and secure renewals with favorable terms while maintaining strong customer relationships built on trust and mutual value, exceeding client expectations and securing long-term partnerships
• Improve communication and collaboration within the sales team and across departments, sharing best practices, customer insights, and account updates to enhance overall account strategy and drive revenue growth.

Frustrations

• Spending excessive time on administrative tasks and manual data entry, limiting time available for strategic account planning and direct customer engagement
• Facing challenges in effectively collaborating with internal teams, leading to miscommunication, delays, and missed opportunities for account growth and customer satisfaction
• Lacking real-time insights into customer interactions and sentiment, hindering proactive risk mitigation and timely identification of upselling or cross-selling opportunities.

GOALS

• Consistently exceed quarterly and annual sales targets by effectively managing and motivating a high-performing sales team while driving the adoption of proven sales methodologies and tools
• Shorten sales cycles and improve lead conversion rates by implementing a data-driven approach to lead qualification, leveraging intent signals and customer insights to prioritize high-potential prospects
• Foster a culture of continuous learning and development within the sales team, providing regular coaching, mentorship, and access to industry best practices to enhance individual skills and drive overall team performance.

Frustrations

• Difficulty tracking the progress of deals and individual sales rep performance in real-time, leading to reactive decision-making and potential bottlenecks in the sales pipeline
• Challenges in ensuring consistent adoption and utilization of sales tools and technologies across the team, hindering productivity and data-driven decision-making
• Lack of actionable insights into competitor activities and market trends, limiting the ability to proactively adjust sales strategies and capitalize on emerging opportunities.