Customer sentiment appears positive, as CKP's comprehensive services and proven methodology address key pain points of their target audience, such as enhancing brand visibility, managing crises, and improving community engagement. The emphasis on measurable results and a collaborative approach suggests clients feel their investments are justified and their complex communication needs are understood.

To strengthen its brand, CKP Group should clearly communicate its main office location, even if operating with a remote-first model, to build trust and regional identity.