GOALS

• Improve order fulfillment efficiency and accuracy by automating workflows and reducing manual processes within the ERP system
• Optimize inventory management to reduce carrying costs and minimize stockouts, ensuring timely order fulfillment and customer satisfaction
• Enhance collaboration and communication between different departments involved in the order-to-cash process, creating a seamless and efficient workflow.

Frustrations

• Struggling with manual and error-prone order processing, leading to shipment delays, incorrect deliveries, and frustrated customers
• Lack of real-time inventory visibility, resulting in stockouts, expedited shipments, and increased costs
• Inefficient communication and collaboration between departments involved in order fulfillment, causing delays and negatively impacting customer satisfaction.

GOALS

• Provide faster and more efficient customer service by having quick access to customer and order information within the ERP system
• Resolve customer issues proactively by identifying potential problems before they escalate, improving customer satisfaction and loyalty
• Empower customers with self-service options through an intuitive interface, allowing them to track orders, access invoices, and find information independently.

Frustrations

• Wasting time searching for customer or order information in a clunky and outdated ERP system, leading to longer call times and frustrated customers
• Lacking visibility into order status and potential delays, making it difficult to proactively address customer inquiries and concerns
• Dealing with frustrated customers who are unable to find basic information or help themselves through self-service options.