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Industry Landscape
The specialty retail software industry is experiencing robust growth driven by small and medium-sized businesses seeking tailored digital solutions to compete with larger chains. There's a strong emphasis on integrated platforms, AI-driven insights, and seamless customer experiences to empower 'Main Street' retailers.
Total Assets Under Management (AUM)
Retail E-commerce Sales in United States
~Approx. $1.1 Trillion
(10.6% CAGR)
• Increased online shopping adoption.
• Rise of omnichannel retail strategies.
• Investment in digital infrastructure.
Total Addressable Market
Approx. 1.5 Trillion
Market Growth Stage
Pace of Market Growth
Emerging Technologies
Hyper-Personalization with AI
AI-driven algorithms analyzing customer data (purchase history, browsing behavior, demographics) to deliver highly customized product recommendations, promotions, and shopping experiences.
Composable Commerce Architectures
A modular approach where retailers can 'compose' their e-commerce platforms using best-of-breed, independent microservices, providing flexibility and scalability over monolithic systems.
Blockchain for Supply Chain Transparency
Utilizing blockchain to create immutable and transparent records of product origin, movement, and authenticity, enhancing trust and efficiency in retail supply chains.
Impactful Policy Frameworks
State-Level Data Privacy Laws (e.g., CCPA, CPRA, VCDPA, CPA, CTDPA)
Various US states (e.g., California with CCPA/CPRA, Virginia with VCDPA, Colorado with CPA, Connecticut with CTDPA) have enacted or are enacting comprehensive data privacy laws, granting consumers more control over their personal data and imposing obligations on businesses regarding data collection, use, and sharing.
These policies necessitate that Quilt Software and its retail clients implement robust data governance, consent management, and data security measures to comply with varying state regulations, affecting how customer data is handled for personalization and marketing.
Payment Card Industry Data Security Standard (PCI DSS) v4.0
PCI DSS v4.0, released in March 2022 with compliance deadlines extending to March 2025, updates the security standards for organizations that handle branded credit cards, introducing new requirements for authentication, data encryption, and risk management.
Quilt's integrated payment (PayFac) solutions must adhere to the stricter requirements of PCI DSS v4.0, ensuring enhanced security for payment processing and protecting sensitive customer financial data for their retail users.
INFORM Consumers Act (2023)
The Integrity, Notification, and Fairness in Online Retail Marketplaces for Consumers Act, signed into law in June 2023, requires online marketplaces to verify and disclose certain high-volume third-party sellers' information to consumers, aiming to curb the sale of counterfeit and unsafe goods.
While primarily targeting large marketplaces, the Act sets a precedent for transparency in online retail, potentially influencing future regulations on e-commerce platforms and integrated systems like Quilt's, ensuring greater accountability for sellers on their connected platforms.
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