Customer sentiment appears highly positive, as PSC's consistent 'Advocating for the Federal Contractor' mission, combined with exclusive resources and networking, meets the specific needs of a high-value, niche audience seeking influence and intelligence in federal contracting. The robust membership model and detailed benefits suggest strong value perception among its target C-suite and senior management demographic.

Clearly outlining membership tiers and their respective benefits on the website would allow PSC to onboard new members more efficiently and transparently.