GOALS

• Improve patient engagement and adherence to treatment plans by understanding their emotional state and addressing concerns during virtual consultations
• Enhance the accuracy of diagnoses and treatment recommendations by detecting subtle emotional cues that may indicate underlying medical conditions
• Reduce feelings of isolation and improve patient satisfaction by providing empathetic and personalized care through telehealth platforms.

Frustrations

• Difficulty building rapport and trust with patients remotely due to the limitations of video conferencing
• Missing nonverbal cues during virtual consultations, potentially leading to misinterpretations of patient symptoms
• Concerns about the security and privacy of sensitive patient information shared through telehealth platforms.

GOALS

• De-escalate difficult customer interactions by recognizing and responding to frustration or anger in real-time
• Increase customer satisfaction and loyalty by providing empathetic and personalized support
• Improve first-call resolution rates by accurately understanding customer needs and providing efficient solutions.

Frustrations

• Dealing with frustrated and angry customers on a daily basis, leading to stress and burnout
• Struggling to maintain a positive and professional demeanor during challenging interactions
• Lacking the tools and support to effectively handle complex customer issues, resulting in lengthy call times and unresolved problems.