GOALS

• Streamline IT support requests by providing employees with an easy way to get help with common technical issues through the chatbot
• Reduce IT ticket volume and resolution time by automating answers to frequently asked questions and providing self-service options
• Improve employee productivity by minimizing downtime caused by technical issues and providing quick access to IT support.

Frustrations

• Dealing with a high volume of repetitive IT support tickets, often for simple issues that could be easily resolved with readily available information
• Lack of a centralized knowledge base for IT-related information, leading to inconsistencies and confusion among employees
• Difficulty in communicating important IT updates and announcements to the entire workforce effectively.

GOALS

• Improve internal communication and information flow within the organization by leveraging the chatbot for company-wide announcements and policy updates
• Empower employees with self-service options to access relevant information and resources without relying on multiple departments
• Enhance employee engagement and satisfaction by providing a consistent and positive support experience across different channels.

Frustrations

• Ensuring consistent communication of company policies, procedures, and announcements across a dispersed workforce
• Managing employee inquiries and requests directed to the wrong department or individual, leading to delays and inefficiencies
• Difficulty in gathering employee feedback and measuring the effectiveness of internal communication efforts.