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Gorgias
Tidio
Reamaze
Gorgias
Comprehensive e-commerce helpdesk
Strong Shopify integration
Advanced automation and AI features
Potentially higher price point for SMBs
Complex feature set can overwhelm
Limited focus outside e-commerce
Expand into more e-commerce platforms
Develop industry-specific solutions
Deeper integration with marketing automation tools
Emerging AI competitors
Platform policy changes (Shopify)
Customer churn due to perceived complexity
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