GOALS

• Improve citizen engagement and satisfaction by developing user-friendly digital services that are accessible, intuitive, and responsive to public needs
• Increase transparency and accountability by leveraging data analytics to track program performance, measure impact, and communicate results effectively to stakeholders
• Foster a culture of collaboration and innovation within the agency by implementing agile methodologies and empowering teams to iterate and improve digital service delivery

Frustrations

• Navigating complex internal processes and silos that hinder cross-departmental collaboration and slow down project timelines
• Working with limited budgets and resources, requiring creative solutions and prioritization of digital initiatives based on their potential impact
• Managing stakeholder expectations and resistance to change, ensuring buy-in and support for digital transformation efforts across all levels of the organization

GOALS

• Successfully deliver digital projects on time and within budget, meeting the specific needs and requirements of the agency and its stakeholders
• Implement secure and scalable cloud-based solutions that enhance data management, improve system interoperability, and reduce reliance on outdated infrastructure
• Develop a highly skilled and motivated IT team by providing opportunities for professional development, fostering a collaborative work environment, and recognizing individual contributions

Frustrations

• Facing resistance from employees accustomed to traditional ways of working when implementing new technologies and agile methodologies
• Dealing with lengthy procurement cycles and vendor management challenges that can delay project timelines and impact budget allocations
• Balancing the need for innovation and agility with the strict security and compliance requirements inherent in government IT systems