Sercle's target audience encompasses businesses and organizations of varying sizes that operate complex IT infrastructures and rely heavily on digital services. This includes technology companies, e-commerce platforms, financial institutions, telecommunications providers, and any other entity where system uptime, performance, and efficient incident management are critical to their core business functions. Specifically, they are targeting organizations that have multiple data sources (logs, metrics, traces, events), use various monitoring and observability tools (e.g., Prometheus, Grafana, ELK Stack), and are looking to centralize, analyze, and act upon this data more effectively. The ideal client is one that recognizes the limitations of traditional monitoring and is seeking to leverage artificial intelligence and machine learning to achieve higher levels of operational maturity, reduce mean time to resolution (MTTR), and improve overall system reliability. Their solution appeals to companies experiencing growing pains in their IT operations, where the volume and velocity of operational data are becoming unmanageable through manual means.