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SURF is positioned as America's leading deep underground laboratory, fostering world-class scientific discovery, inspiring STEM education, and contributing significantly to regional economic and community development.
Customer sentiment appears positive due to SURF's unique research capabilities, robust educational programs, and strong community engagement. The diverse personas (researchers, educators, students, donors) indicate broad appeal and satisfaction with its multifaceted mission.
SURF offers an unparalleled cosmic radiation-shielded environment for cutting-edge multidisciplinary scientific research, attracting global scientific collaboration. Simultaneously, it delivers comprehensive STEM education and outreach programs, inspiring future generations and significantly benefiting the local community.
Deepest underground lab offers unique cosmic radiation shielding.
Hosts flagship experiments like DUNE, attracting global scientists.
Robust Education & Outreach programs reach many students.
Significant economic contributor to South Dakota.
Strong global scientific collaborations.
Funding reliance on grants and philanthropic donations.
Limited public accessibility to the underground lab itself.
Potential challenges in scaling educational programs nationally.
Competition from other international underground labs.
Maintaining public interest beyond novelty.
Expand research into new multidisciplinary fields.
Increase corporate partnerships for funding and E&O.
Leverage virtual reality for wider public access.
Develop more advanced STEM curriculum materials.
Host more international scientific conferences.
Reduction in government funding for scientific research.
Emergence of new, equally advanced underground facilities.
Decreased interest in STEM careers among youth.
Negative public perception or safety concerns.
Global economic downturn impacting donations.
SURF primarily serves the US, especially South Dakota, for education/community, but attracts a significant international scientific community from Canada, UK, Germany, and Japan.
United States
45% market share
Canada
10% market share
United Kingdom
8% market share
Germany
7% market share
Japan
5% market share
28-65 years
Male • Female
Global
25-60 years
Male • Female
South Dakota • Surrounding States • USA
10-24 years
Male • Female
South Dakota • USA
45-75 years
Male • Female
USA • Global
18-80 years
Male • Female
Lead, South Dakota • South Dakota
Data shown in percentage (%) of usage across platforms
Encourage researchers, educators, students, and donors to share their experiences and research outcomes at SURF through testimonials, images, and videos. Showcasing UGC will enhance credibility and attract new audiences by highlighting the real-world impact and value of SURF's offerings.
Learn moreDevelop in-depth online educational courses based on SURF's research and educational resources, targeting both educators and students. This will expand SURF's reach in STEM education, attract a wider audience to their programs, and potentially generate leads for research collaborations.
Learn moreCreate an interactive tool on the SURF website that allows researchers to estimate the potential return on investment (ROI) of conducting experiments at the facility, considering factors like cosmic radiation shielding and infrastructure. This will demonstrate the value proposition of SURF and attract researchers by quantifying the benefits of choosing the facility for their experiments.
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