GOALS

• Transition his family-owned pharmacy to a more modern, tech-savvy approach that appeals to younger generations while still serving his loyal, long-term customers
• Improve patient engagement and medication adherence by implementing mobile refill options, personalized medication reminders, and accessible patient counseling services
• Enhance communication and collaboration between pharmacists, technicians, and other staff members to create a more efficient and satisfying work environment.

Frustrations

• Facing challenges in training his staff on new software and technologies, particularly older staff members who are resistant to change
• Dealing with the complexities of integrating different pharmacy systems and technologies to create a seamless workflow
• Feeling pressured to keep up with the rapid pace of technological advancements in the healthcare industry, worrying about falling behind competitors.

GOALS

• Open her own independent pharmacy after years of experience working for a large chain, focusing on delivering personalized care and building a strong sense of community
• Leverage technology to offer innovative services like mobile prescription delivery, curbside pickup, and telehealth consultations to enhance patient convenience and accessibility
• Foster a positive and supportive work environment for her staff, empowering them to provide exceptional patient care and contribute to the overall success of the pharmacy.

Frustrations

• Navigating the complexities of starting a new pharmacy, from securing funding and licenses to selecting the right technology infrastructure and hiring qualified staff
• Building brand awareness and attracting customers in a competitive market, especially against established chains with larger marketing budgets
• Managing the financial aspects of running a business, including controlling costs, maximizing revenue, and ensuring the pharmacy's long-term sustainability.