Customer sentiment is likely positive, given the emphasis on delivering measurable ROI, addressing critical market needs for diversity, and demonstrating a genuine commitment to inclusion through their services and internal culture. Clients are likely satisfied with an agency that understands and caters to the nuances of diverse consumer bases, translating cultural insights into tangible business growth.

To strengthen brand positioning, PACO Collective should consider adding clear pricing or package examples to their website to manage client expectations and reduce friction in the sales process.