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Major Markets
Key Competitors
Merkle
PMG
Merkle
Strong global presence and diverse client base
Extensive data and analytics capabilities
Deep expertise in customer experience (CX) transformation
Can be perceived as a large
less agile agency
Integration challenges with acquired companies
Potentially higher cost structure due to breadth of services
Growing demand for personalized customer experiences
Expansion into new industry verticals
Leveraging AI and machine learning in CX solutions
Intense competition from boutique and specialized agencies
Rapid changes in privacy regulations
Economic downturn impacting marketing budgets
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