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Industry Landscape
The public safety and emergency communications industry is undergoing significant transformation, driven by advancements like Next Generation 911 (NG911). This involves transitioning from analog to IP-based systems, enabling multimedia communication (text, photos, videos) with 911 centers. Increased focus on interoperability, data analytics, and cybersecurity is also prevalent, alongside challenges in staffing and funding for continuous technological upgrades.
Total Assets Under Management (AUM)
Number of 911 Calls in United States
~240 Million (estimated, US annually)
(1-3% CAGR)
- Growth primarily driven by population increase.
- Influenced by major events and natural disasters.
- Varies by local population density and incident rates.
Total Addressable Market
5.5 billion USD
Market Growth Stage
Pace of Market Growth
Emerging Technologies
Next Generation 911 (NG911)
NG911 enables IP-based communication for 911 centers, allowing citizens to send multimedia (text, photos, videos) and enhancing data exchange for more efficient emergency response.
AI and Machine Learning (AI/ML) for Dispatch
AI/ML can assist dispatchers by analyzing call data for anomaly detection, predicting resource needs, and automating routine tasks, improving response times and decision-making.
Location-Based Services (LBS) Enhancement
Advanced LBS leverage wireless technologies (e.g., z-axis for vertical location) to pinpoint caller locations more accurately, especially indoors or in multi-story buildings, critical for rapid dispatch.
Impactful Policy Frameworks
RAY BAUM'S Act (2018)
This federal legislation mandated that multi-line telephone systems (MLTS) directly provide dispatchable location information to 911, regardless of the MLTS vendor or service provider, by January 6, 2021.
It mandates more precise location data from business and campus phone systems, directly improving Jeffcom 911's ability to locate callers in complex environments.
Kari's Law (2018)
Kari's Law requires direct 911 dialing from multi-line telephone systems (MLTS) without requiring a prefix (e.g., '9' to get an outside line), and mandates notification to an on-site location when 911 is dialed.
This policy streamlines 911 access for callers in multi-line environments like hotels and businesses, potentially increasing call volume and requiring Jeffcom 911 to be prepared for more immediate responses from such locations.
FCC's Rules for Wireless 911 Location Accuracy (Ongoing)
The FCC has ongoing efforts and rules to improve the accuracy of wireless 911 calls, particularly regarding vertical (z-axis) location, with deployment deadlines for wireless carriers for improved indoor location by April 2025.
These rules directly compel wireless carriers to provide Jeffcom 911 with more precise indoor location data, crucial for accurately dispatching first responders to emergencies within multi-story buildings.
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