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UIUC positions itself as a top-tier public land-grant research university, globally recognized for academic excellence, pioneering research, and a vibrant, inclusive campus life, all while striving for accessibility and affordability.
Customer sentiment appears largely positive, particularly among prospective students, faculty, and alumni, who value UIUC's academic rigor, research opportunities, and supportive environment. Financial concerns, especially regarding tuition costs for non-residents and the complexity of aid, represent a key area of potential negative sentiment for some parents and students.
UIUC offers a transformative education through its world-class academic programs and cutting-edge research opportunities. It provides a comprehensive student experience within a vibrant and inclusive campus community, aiming for global impact and societal contribution.
Top-ranked academic programs and faculty.
Extensive research funding and innovation ecosystem.
Diverse student body and inclusive campus environment.
Potential for high tuition costs for non-residents.
Large institution may feel overwhelming for some.
Dependence on external research funding sources.
Expand online and hybrid program offerings.
Increase corporate partnerships for research and talent.
Leverage alumni network for global advocacy and support.
Competition from other top-tier universities.
Economic downturns impacting student enrollment/funding.
Challenges in adapting to rapidly changing job market needs.
UIUC serves primarily US students, with a substantial international presence, particularly from China, India, South Korea, and Canada, reflecting its global appeal.
United States
65% market share
China
15% market share
India
7% market share
South Korea
3% market share
Canada
2% market share
16-18 years
Male • Female
Illinois • United States • International
22-35 years
Male • Female
United States • International
28-65 years
Male • Female
Champaign • Urbana • Illinois
30-70 years
Male • Female
Global
35-60 years
Male • Female
United States • International
Data shown in percentage (%) of usage across platforms
Tailor the onboarding experience for different student personas (undergraduate, graduate, parents, faculty) to highlight the features and resources most relevant to their needs. This will increase engagement and satisfaction from the initial touchpoint, leading to higher enrollment and retention rates.
Learn moreProvide current students and faculty with regular summaries of their engagement with university resources (library usage, research contributions, campus events). This reinforces the value of the university's offerings and encourages continued participation, strengthening the sense of community.
Learn moreEmphasize the key benefits of attending UIUC, such as career prospects, research opportunities, and a vibrant campus life, throughout the onboarding process for prospective students. By highlighting these advantages early and often, the university can effectively persuade potential students to enroll.
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