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Fidelum Health Services
Fidelum Health Collaborative
Fidelum Health Key Value Propositions
Fidelum Health's key value proposition lies in providing highly accessible and actionable experience insights, grounded in their unique "HUMAN Brand®" model, which leads to personalized care, stronger patient relationships, and measurable ROI in clinical and financial outcomes. They quantify the impact of improved experiences through predictive analytics, demonstrating increased patient visits, revenue, and staff retention.
Fidelum Health Brand Positioning
Fidelum Health is positioned as a specialized healthcare experience insights partner, transforming patient and provider relationships through unique "HUMAN Brand®" analytics to drive measurable clinical and financial outcomes.
Top Competitors
Press Ganey
Medallia
Qualtrics
Customer Sentiments
Customer sentiment appears highly positive, with testimonials from high-level executives praising the comprehensive data, in-depth understanding, and ability to better serve patient needs, indicating strong satisfaction with the insights and results provided. The focus on 'meaningful data' and 'connecting with patients' highlights that customers value the deeper, human-centric approach beyond traditional feedback.
Actionable Insights
To strengthen brand positioning, Fidelum Health should emphasize their unique "HUMAN Brand®" model and proven ROI in all communications, differentiating from generic CX solutions.
Products and Features
Fidelum Health Services - Product Description
Fidelum Health offers a suite of services designed to enhance personalized care, strengthen loyalty, and improve patient outcomes within the healthcare sector. Their core offerings include Benchmark Experience Studies, providing comparative insights into patient experiences; Tracking & Analytics, which involves continuous monitoring and data analysis; and Transformation Support, assisting organizations in implementing changes based on their findings. All these services are powered by The HUMAN Brand™ insights model, indicating a focus on human-centric data and strategies to drive improvements.
Pros
- Fidelum Health helps healthcare organizations understand and improve their patient experience through data-driven insights
- Their services aim to foster stronger patient loyalty and achieve better health outcomes
- The use of 'The HUMAN Brand™ insights model' suggests a unique, human-centric approach to problem-solving.
Cons
- The description lacks specific details on the methodologies used within their 'Benchmark Experience Studies' or 'Tracking & Analytics'
- There is no mention of the typical clients or the scale of organizations they serve, making it hard to assess applicability
- The 'Transformation Support' is broadly defined without examples of the types of transformations assisted.
Alternatives
- Competitors include healthcare consulting firms specializing in patient experience, such as Press Ganey and NRC Health, which offer similar surveys and analytics
- General management consulting firms like McKinsey or Boston Consulting Group also have healthcare practices that can provide strategic transformation support
- Smaller, niche healthcare analytics companies or patient engagement platforms could also be considered alternatives.
Company Updates
Latest Events at Fidelum Health
Fidelum Health | LinkedIn
Fidelum Health | 1357 followers on LinkedIn. Fidelum Health is a healthcare insights, analytics and experience improvement consulting firm.
View sourceHumanizing Healthcare - Podcast - Apple Podcasts
Humanizing Healthcare. Fidelum Health. 5.0 (2); MEDICINE; UPDATED MONTHLY.
View sourceHumanizing Healthcare | Podcast on RSS.com
... company/fidelum-health/ Planetree LinkedIn Page: https://www.linkedin.com/company/planetree/ ---- Unlock the power of our HUMAN Brand™ insights model for ...
View sourceBuilding Trusting Patient Relationships at Mayo Clinic w/ Dr. Susie ...
Jan 29, 2025 ... Follow to get updates about our upcoming events: https://www.linkedin.com/company/fidelum-health/ Navigating the healthcare system can feel ...
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