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Industry Landscape
The healthcare industry is increasingly focused on patient and care team experience, driven by value-based care models and consumer expectations. There's a strong demand for data-driven insights beyond traditional surveys to improve loyalty, retention, and financial outcomes. Digital transformation and AI are key trends, pushing for personalized care delivery and efficient operations.
Total Assets Under Management (AUM)
US Healthcare Expenditure in United States
~Approximately $4.5 trillion (2022 est.)
(2.7% CAGR)
- Hospitals: 30-35%
- Physician Services: 20-25%
- Prescription Drugs: 10-15%
Total Addressable Market
25 billion USD
Market Growth Stage
Pace of Market Growth
Emerging Technologies
Generative AI for Personalized Patient Communication
Generative AI can create highly personalized and empathetic patient communications, from educational materials to appointment reminders, improving engagement and understanding.
Predictive Analytics for Patient Attrition
Advanced predictive analytics can identify patients at risk of disengaging from care or switching providers, allowing for proactive interventions to improve retention.
Digital Twins for Healthcare Systems
Creating virtual replicas of healthcare processes and systems can optimize operational efficiency, resource allocation, and patient flow, leading to better experiences and outcomes.
Impactful Policy Frameworks
CMS Interoperability and Patient Access Rule (2020)
This rule mandates that healthcare payers provide patients with electronic access to their health information and enable data exchange among providers, fostering greater data sharing and transparency.
It drives the need for healthcare organizations to improve their data infrastructure and interoperability, directly impacting how Fidelum Health integrates and analyzes experience data across systems.
No Surprises Act (2022)
This act protects patients from unexpected medical bills from out-of-network providers or facilities in emergency and non-emergency situations.
It increases the pressure on healthcare providers and payers to ensure billing transparency and improve patient financial experience, which is a key component of overall patient satisfaction that Fidelum Health's insights can help address.
CMS Promoting Interoperability Program (formerly Meaningful Use)
The CMS Promoting Interoperability Program continues to incentivize eligible hospitals and critical access hospitals to adopt and meaningfully use certified electronic health record (EHR) technology.
This policy encourages the digital transformation of healthcare data, creating more opportunities for Fidelum Health to access and leverage patient experience data from EHRs for deeper insights and personalization.
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